Data Types
What information we collect when you use Alluno services
We collect only what’s needed to run Alluno reliably and securely. Here’s a clear view of the information involved.
Information You Provide
Account Information
When you create an Alluno account, we collect:
Email Addressrequired
Display Namerequired
Profile Pictureoptional
Device Information
When you install our desktop application:
Device Nameuser-assigned
Operating Systemautomatic
Application Versionautomatic
Configuration & Preferences
Settings you configure in your account:
- Video Quality: Resolution, frame rate, bitrate
- Audio: Quality and device settings
- Access Controls: Permissions and sharing
- Notifications: Communication preferences
Billing Information
For paid subscriptions (powered by Stripe):
We don’t store card numbers.
- Billing Address: For tax and receipts
- Payment Method: Tokenized (not full card details)
- Transactions: Charges and refunds
- Tax Info: Where required by law
Information We Collect Automatically
Connection Metadata
Technical details needed for connections:
- IP for routing and region selection
- Latency, bandwidth, packet loss
- Session start and end times
- Country/region (not precise location)
Information We DON'T Collect
We don’t collect the content of your remote sessions.
- No screen recordings or screenshots
- No keystroke capture
- No audio recordings
- No file contents
- No in-session app usage